Our Simple 100 Day Return Policy
You can shop with confidence at Milligram as you are welcome to return or exchange any full price items you purchase from Milligram.com, or one of our stores, within 100 days from purchase.
For change of mind returns or exchanges, your product needs to be:
Outlet items can only be returned if the item is faulty. We will not accept returns on worn, damaged or otherwise non-saleable products unless they arrived to you damaged or faulty. Postage will not be refunded for change of mind return and exchange.
Please note: strictly no refunds available on e-gift cards or customised items unless they are faulty. Products purchased in large quantities (bulk orders) or at reduced rates (sales items) may not be returned or exchanged. Returns can be made in person at a Milligram store or via post by submitting our contact form.
Please wait for a response from our Customer Service team when seeking to return an order. The response will include information on where to send the items you wish to return. Once an order has been shipped, Milligram takes no responsibility for the cost of returning an item unless it is found to have been faulty or damaged in transit.
Keep reading for more details on how to return or exchange an order. Please note: any purchase made in store must be returned to the place of purchase for refund and cannot be refunded via post.
Refunds for damaged, faulty or incorrect items
If your order arrives damaged, the product is faulty or it wasn't what you ordered, you can choose to have the items replaced or refunded. We’ll also cover the cost of postage for new items (or refund original postage cost if you ordered online).
In this case, please contact us on email@example.com before sending your order back so that we can approve the return and issue you with a reply paid label so that you won't need to pay for your return shipping.
Exchanging via post
Place a new order for the product you have in mind. That helps ensure you get what you're after as quickly as possible, rather than waiting for it to reach us and potentially selling out in the meantime.
How To Return An Order – via post
Please contact our Customer Service team here to start the return process, and await a response from our Customer Service team when seeking to return an order. The response will include information on where to send the items you wish to return.
Once you’ve received approval from our Customer Service team, securely package up the return items and include the completed return form in the package.
Once your return reaches our warehouse, we will refund your order (excluding postage) within 3 business days.
Returning or exchanging in-store
Please bring your original order confirmation and your item to the store. The goods must comply with the conditions for return or exchange described above. The store can then process a refund or exchange for you.
Please note: If you did not purchase from the physical store but wish to return there, please note:
EXCHANGE: we can only exchange with items available in the store (which is only about 20% of what is available online).
RETURN: for change of mind exchanges your initial postage paid will be deducted from your refund as postage isn’t refunded for change of mind.