Frequently Asked Questions
Where is Milligram based?
Our entire operation is based in Melbourne, Australia. Our head office is in Collingwood, just off the iconic Smith St, and all orders ship from our warehouse in West Footscray.
Can I shop in person?
Absolutely! We've got four locations in Melbourne, with more to come. Check out our Stores page for locations and opening hours (including public holidays).
When will my order ship?
We're always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You'll get a notification when your order has started its journey so you can track its progress.
When will my order arrive?
For orders shipping to Australian addresses, allow 2-5 business days for it to arrive. Most of our orders will ship with Australia Post's eParcel service, so you'll be able to track it once it leaves our warehouse, and that service will give you a more accurate estimate for when your order might arrive. If you need your order quickly, you can select Express Post at checkout, which will usually be delivered in 1-3 business days (depending on where in Australia it's going). For larger items, we may use other courier services, and we'll provide tracking for those deliveries when the order leaves our warehouse.
Melbourne Metro customers can also select our Same Day courier service for orders placed before 11am weekdays. We recommend using an address where someone will be available to sign all day, like a business.
For addresses outside Australia, please allow 2-4 weeks for orders to arrive. International orders are shipped with Australia Post, and this service includes tracking, so you'll receive a more accurate estimate when your order leaves our warehouse. Milligram is not responsible for any customs requirements when your order reaches its destination.
Can you leave my order outside my door?
Because of the valuable nature of Milligram products, all our deliveries require a signature and cannot be left unattended. If no one is available to sign, AusPost deliveries will be taken to your local post office for collection, while courier services may return your delivery to a depot or local collection centre.
Where do you ship to?
Milligram ships around Australia and countries all over the world, including the USA, UK and New Zealand. A full list of the countries we ship to follows:
Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Albania, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bulgaria, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Anguilla, Antigua And Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Argentina, Bolivia, Brazil, Caribbean Netherlands, Samoa, United States, Cambodia, China, Hong Kong, India (36 of 37 states), Indonesia, Iran, Islamic Republic Of, Iraq, Israel, Japan, Jordan, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Hungary, Iceland, Ireland, Italy, Spain, Republic of Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Congo, The Democratic Republic Of The, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Chile, Colombia, Ecuador, Falkland Islands (Malvinas), French Guiana, Guyana, Cook Islands, Fiji, French Polynesia, New Zealand, Canada, Kazakhstan, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Korea, Democratic People's Republic Of, Oman, Pakistan, Philippines, Qatar, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Republic of, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Peru, Nauru, New Caledonia, Niue, Papua New Guinea, Pitcairn, Mexico, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Holy See (Vatican City State), Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Sudan, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Virgin Islands, British, Trinidad and Tobago, Turks and Caicos Islands, Suriname, Uruguay, Venezuela, Solomon Islands, Timor Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis And Futuna
What payments do you accept?
Milligram accepts Credit Cards (Visa, Mastercard and AMEX), Paypal and AfterPay
How can I return an order?
Every time you shop at Milligram, you're covered by our Simple 100 Day Return policy. So if your purchase isn't exactly what you had in mind, check out our Returns page for more information on how to start the return process.