FAQ

Our entire operation is based in Melbourne, Australia. Our head office is in Collingwood, just off the iconic Smith St, and all orders ship from our warehouse in West Footscray.

We've now got locations across Melbourne, two in Sydney and one in Adelaide, with more to come. Check out our Stores page for locations and opening hours (including public holidays).

We're always working to get your orders on their way to you as quickly as we can.

Express Post orders will typically leave the warehouse in 1-2
business days, while Standard Shipping orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You'll get a notification when your order has started its journey so you can track its progress.

For orders shipping to Australian addresses, allow 2-5 business days for it to arrive. Most of our orders will ship with Australia Post's eParcel
service, so you'll be able to track it once it leaves our warehouse, and that service will give you a more accurate estimate for when your order might arrive. If you need your order quickly, you can select Express Post at checkout, which will usually be delivered in 1-3 business days
(depending on where in Australia it's going).

For larger items, including Maps, we will use other courier services at a cost of $10, and
we'll provide tracking for those deliveries when the order leaves our warehouse.

For addresses outside Australia, please allow 2-4 weeks for orders to arrive. International orders are shipped with Australia
Post, and this service includes tracking, so you'll receive a more accurate estimate when your order leaves our warehouse. Milligram is not
responsible for any customs requirements when your order reaches its destination.

We now send all our Standard and Express Post parcels with Safe To Leave authority, so Australia Post can do contactless deliveries. If you'd prefer the security of a signature, you can change the setting on your delivery through the AusPost app.

Milligram ships around Australia and to countries all over the world, including the New Zealand, USA and Canada, Mexico, Hong Kong, Japan, South Korea, Singapore, Malaysia, Germany, Sweden, Greece, Spain, Belgium and Brazil.

Milligram accepts Credit Cards (Visa, Mastercard and AMEX), Paypal and AfterPay.

Each customised pen and notebook is created when you order, so this can add some extra shipping and handling time. We recommend allowing an extra 3-5 business days for your personalised order to be on its way to you.

Click & Collect orders are typically ready within 1 business day, while Ship to Store orders can take 3-7 business days to transfer your products to the selected store. In both cases, we will notify you via text message or email when your order is ready to collect, so hold off until you get confirmation that your order is ready.

Anything that's in stock at your selected store will be available to order via Click & Collect. If your selected store has very low stock levels you will be prompted to have the item shipped to store. If you're desperate for your stock quickly we recommend calling the store!

Click & Collect draws on the range each store has in stock – if your preferred store has what you're after in stock, you can place a Click & Collect order and it will be ready to collect within 1 business day.

If what you want isn't in stock (or in very low stock) at your preferred store, but we have some at our warehouse, you can place a Ship to Store order and we'll get your items delivered to the store for you. This can take between 3 and 7 business days.

If you want to pick up some items straight away, but some will need to be shipped to the store, we recommend placing separate orders – one for the items that are currently in stock, and one for the items to be shipped.

Alternatively, you can call the store to arrange a pick up and pay when you arrive.

Unfortunately, we are not able to home-deliver orders from stores, nor can we move stock between our physical stores.

Though we try to ensure accuracy as best we can, our system may be showing an inaccurate stock on hand. If your chosen store doesn't have the stock required to fulfil your order, you'll be notified by text message and email within the business day.

Click & Collect has no cost or minimum spend. However, Ship to Store orders are $4.99 to get the stock from our warehouse to your selected store.

Every time you shop at Milligram, you're covered by our Simple 100 Day Return policy. So if your purchase isn't exactly what you had in mind, check out our Returns page for more information on how to start the return process.

We are not able to cancel or make changes to orders once they have been placed, due to the workflow of our dispatch team.

Anyone in Australia or New Zealand can join the Friends For Life program.

If you are an existing customer or email subscriber you are already part of the program! If you have not previously signed up, you can sign up in-store or online here. 

To sign up for Friends For Life, you must provide a unique email address.

You can login to your account here at any time to see your status and see how far away you are from reaching the next tier.

As part of our commitment to reduce our carbon footprint and be a sustainable brand, the Friends For Life program is all online - no card needed!

Each individual needs to have their own account. This will ensure that you can also receive benefits based on your purchases and that we keep your personal information safe.

Yes, all purchases made at milligram.com and at any Milligram stores are linked to the same Friends For Life account.

Please get in touch with our customer service team and they will be able to assist you!

The Milligram Friends For Life program has three tiers.

PEN PALS – 0-$199.99 SPEND OVER 12 MONTHS

Nothing’s more exciting than making new friends.

Get exclusive content and offers delivered to your inbox and invitations to our in-store events. And we’re the kind of friend that never misses a birthday, so you can count on a note (plus a little something extra) from us on your special day.

BESTIES – $200-$399.99 SPEND OVER 12 MONTHS

As well as all the exclusive offers, invitations and special birthday love, we treat our Besties to a welcome gift, plus vouchers throughout the year just to say ‘thank you for being a friend’.

FRIENDS FOREVER $400+ SPEND OVER 12 MONTHS

We’ve saved the best for last – our Friends Forever deserve nothing less.

On top of all the other goodies that come with being our friend, Friends Forever get a mates-rates discount on every purchase, plus upgraded welcome gifts and vouchers.

Once you reach a Friends For Life tier, you'll enjoy the benefits for 12 months unless you spend enough to move up to the next tier sooner. You will then enjoy those benefits for twelve months!

Upon your Friends For Life anniversary date i.e. the end of the 12-months, we'll review your Friends For Life spend and automatically set your Friends For Life tier.

Your anniversary date is 12 months from the date you reached your current Friends For Life tier. When logged in, you can view your anniversary
date here.

We put together a very special gift for our Besties and Friends Forever. The gift changes periodically so we can’t tell you what it will be, but you will receive a notification while logged in on the mini cart pop-out, after you tier up! This gift can be redeemed online or in store.

You can simply pop into your nearest Milligram store to collect your gift (no purchase necessary), or you can redeem it online with a purchase – once you log in, you will be prompted to add your Friends For Life gift to your cart.

You have 3 months to redeem your gift.

Twice a year, our Besties and Friends Forever will be offered an exclusive voucher (value is dependent on your level) by email. There is no minimum purchase to use your voucher, but it must be redeemed within 14 days.

The birthday discount is a one-time-use 20% off discount code. This code can be used online or in-store and will be emailed to you on your birthday. It will expire after 30 days and cannot be used in conjunction with any other offer. In order to receive this code, your birthday is required to be included in your account with marketing emails enabled 30 days in advance.