Privacy Collection Notice
As a part of shopping at Milligram and if you became a member of our Friends for Life loyalty program, we collect the information outlined below. This information is held by us under the terms of our privacy policy.
Set out below is our Privacy Collection Notice which outlines the information we collect and reasons for the collection of that information:
Name: We collect your title and full name to attribute a name to any orders placed by you through our website: milligram.com
Email: We collect your email so that we can send communications to you relating to the confirmation of your order and any updates to the postal process. If you provide consent, we will also place your email in our email marketing database.
Phone Number: Providing your phone number is optional, we collect this to be able to provide Australia Post with a phone number to attribute to your postal experience. We do not engage with SMS marketing. Mobile numbers are also used by our Customer Service team to contact you regarding your order (if necessary).
Postal Address: We collect this in order to send your order to the correct location.
Day and month of birth: Within our Friends for Life loyalty program, we collect this information to be able to offer you an incentive for your birthday.
Your information is stored in line with the Australian Privacy Principles within our systems. Please note some of the systems within our business use AWS to host data on international servers.
Frequently Asked Questions:
Do I have to provide the above information?
You are not required to provide the information above, however, in some circumstances if we do not have access to the above information, we will be unable to provide you with access to products or services that require the collection of the information. This is because the information we collect assist us in providing our goods and services. For example, placing an online order at milligram.com.
Where is the information stored?
All information is stored by us on our cloud servers. Where possible, we use servers based in Australia. Some of the systems within our business use AWS to host data on international servers.
How long is information stored?
We store the information above whilst you are a customer and shopping with us. We conduct yearly data reviews where we consider the deletion of personal information. We will remove any information from our system if there has been 2 years of inactivity with Milligram.
We will also delete customer personal information on their request.
What is retained after deletion?
No customer data is retained after deletion, however, proof of purchase in the form of a tax invoice receipt will be kept in our system for 7 full years from the date of purchase in accordance with Australian Taxation laws.
At Milligram, who can access the information?
At Milligram, we limit the amount of people who can see and use your data. Payment information is collected via the process of tokenization and only our Customer Service team can see the last 4 digits of the card used to make payment. This is to validate our returns process.
Our customer service and store teams have visibility over orders placed at their specific store and, if placed in the last 2 years, can look up proof of purchase for you on your request. They can also service your Friends for Life account.
Our Marketing team has access to all names and emails in our loyalty program, to provide marketing, offers and enable us to service your Friends for Life account.
On occasion, we do engage with trusted third parties who assist us with the performance of various services on behalf of Milligram for the purpose of providing you with goods and services.
How do we secure your information?
Your information is stored in a database with information encrypted at rest and in transit. Access to the database is securely restricted to an explicit list authorised of Milligram and Third Party personnel. The information is stored on servers and have security measures to prevent malicious or unauthorised access.
How do I access my information?
Any information we hold about you is able to be accessed via the ‘My Orders’ function on our website and you can contact our (privacy@milligram.com) to request access to the personal information that we hold about you and to request to remove any personal information that we might hold about you at any time.
Validating your identity
We will never discuss your personal information without first seeking to validate who we are speaking with. To validate your identity in order to service a customer request, we may require you to provide us with any of the following:
- Full Name
- Postal Address
- Email Address
- Phone Number
Privacy Policy
You can see more information about our privacy practices at our Privacy Policy which is accessible at this web address: https://milligram.com/pages/privacy-policy.
If you have any questions or concerns about how your information is being treated, you can email privacy@milligram.com. Alternatively, you can always raise your concerns with the Office of the Australian Information Commissioner. Details of the OAIC can be found at: www.oaic.gov.au.
