Privacy Collection Notice
Privacy Collection Notice
As a part of shopping at Milligram and if you became a member of our Friends for Life loyalty program, we collect the information outlined below. This information is held by us under the terms of our privacy policy.
Set out below is our Privacy Collection Notice which outlines the information we collect and reasons for the collection of that information:
Contacting us
If you have any questions about our policy, wish to access or change your personal information or have any complaint regarding treatment of your privacy by us, please contact us at privacy@milligram.com
What We Collect
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Information |
Why do we collect it? |
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Name |
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Address |
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Phone Numbers |
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Email Address |
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Date of Birth |
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|
Order History |
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Cookies |
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Customer Interests |
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Data Associated with your Friends For Life Loyalty Account |
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Do I have to provide the above information?
You are not required to provide the information above, however, in some circumstances if we do not have access to the above information, we will be unable to provide you with access to products or services that require the collection of the information. This is because the information we collect assist us in providing our goods and services. For example, placing an online order at milligram.com or participating in our loyalty program.
Storage of information
The personal information obtained by Milligram is stored electronically on servers either controlled by us or by our contracted third parties who are also bound to comply with the Australian Privacy Principles.
All systems that we engage with have had a Privacy Impact Assessment completed and we take measures to ensure your personal information is protected from unauthorised access, loss, misuse, disclosure or alteration. We also take measures to destroy or permanently de-identify personal information when it is no longer required. The types of measures we take vary with the type of information, and how it is collected and stored. Note: after two years of inactivity your personal data is removed from our systems.
Where is the information Stored?
Most personal information held by Milligram is held on computer systems located within the Commonwealth of Australia. From time to time information may be stored on servers which are located overseas. When this occurs, we ensure that the third party web storage provider will not use the information other than to assist us in providing the services to you and that they are bound to comply with the Australian Privacy Principles or more stringent standards.
Our website does use Google Analytics, a service which transmits website traffic data to Google servers in the United States of America. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
Please note some of the systems within our business use AWS to host data on international servers.
What is retained after deletion of your personal Information?
After we delete personal information the only information we will have is any tax invoice or receipt evidencing purchases you make from us. We are required to keep these records for 7 full years after the date of each purchase in accordance with Australian taxation laws.
At Milligram, who can access the information?
At Milligram, we limit the amount of people who can see and use your data. Payment information is collected via the process of tokenization and only our Customer Service team can see the last 4 digits of the card used to make payment. This is to validate our returns process.
Our customer service and store teams have visibility over orders placed at their specific store and, if placed in the last 2 years, can look up proof of purchase for you on your request. They can also service your Friends for Life account.
Our Marketing team has access to all names and emails in our loyalty program, to provide marketing, offers and enable us to service your Friends for Life account.
On occasion, we do engage with trusted third parties who assist us with the performance of various services on behalf of Milligram for the purpose of providing you with goods and services.
How do we secure your information?
Your information is stored in a database with information encrypted at rest and in transit. Access to the database is securely restricted to an explicit list authorised of Milligram and Third Party personnel. The information is stored on servers and have security measures to prevent malicious or unauthorised access.
How do I access my information?
Any information we hold about you is able to be accessed via the ‘My Orders’ function on our website and you can contact our (privacy@milligram.com) to request access to the personal information that we hold about you and to request to remove any personal information that we might hold about you at any time.
Validating your identity
We will never discuss your personal information without first seeking to validate who we are speaking with. To validate your identity in order to service a customer request, we may require you to provide us with any of the following:
Full Name
Postal Address
Email Address
Phone Number
Privacy Policy
You can see more information about our privacy practices at our Privacy Policy which is accessible here: Privacy Policy
If you have any questions or concerns about how your information is being treated, you can email privacy@milligram.com. Alternatively, you can always raise your concerns with the Office of the Australian Information Commissioner. Details of the OAIC can be found at: www.oaic.gov.au.
