Frequently Asked Questions
Are you closed on public holidays?
The Milligram retail stores will be open every day other than Christmas Day, Good Friday and we open from 1pm on ANZAC Day. Our customisation department will be closed 21 December 2018 - 6 January 2019. Customisation orders received during this time will be worked on once we reopen.
Do you have a store?
Milligram was 100% online until November 2017. We now have a few physical stores in Melbourne. Visit our store information page for full details.
We are Australian, based in Collingwood and West Footscray, Victoria. We have a variety of shipping options available to get your gear to you as quickly as possible! We are not able to offer pick up at our Warehouse site. We periodically have warehouse sales offsite – if you'd like to hear about this, please subscribe to our newsletter. If you have any questions you can get in touch with us via email.
Can you ship online products to your store?
Yes, shipping to our store is now available. If you have found something on our website that's not in our store simply come into our one of our stores and let our staff know what you'd like to order and we'll have it shipped directly to our store.
Note: Orders placed between Monday 11am and Thursday 11am will be delivered on a Friday. Orders placed between Thursday 11am and Monday 11am will be delivered on a Tuesday. Our team members will confirm your delivery date.
Why did you change your name from NoteMaker to Milligram?
We loved being NoteMaker for 10 years! As the business has grown up, however, we've expanded our offering from the notebooks and pens we started with, to now also feature lifestyle products like bags, gifts and books. So with our move to physical retail, and launch of our own range, it seemed the ideal time to change our name to take us into the next ten years.
When is your physical store open?
Our stores open according to their respective centre trading hours. You can see our regular and extended trading hours during December at our store information page. We're open every day of the year, excluding Christmas Day.
ORDERS, PAYMENTS & DELIVERY
How do you send orders?
We dispatch a majority of orders via the Australia Post trackable eParcel service, which requires a signature on delivery, so we recommend providing your work address for delivery. These orders usually take 2-4 business days to dispatch (although longer during sales and peak periods). If you definitely need your order to arrive quickly, you can select Australia Post Express Post, which means we usually despatch the next business day (price varies based on delivery point). Delivery times are then 1-3 business days. We sometimes use other courier companies. No carrier will leave packages unattended/unsigned for. If no-one is there to sign for the parcel, they will leave a calling card and you'll need to collect your parcel from closest post office/delivery hub.
Our Melbourne Metro Customers also have the option of Same Day Courier for orders placed before 11am on business days (but you must be available to accept delivery, meaning a work address is best). This is super-fast and great if you need your order today. Internationally we send via Australia Post's Airmail or Australia Post Pack and Track Service (depending on destination). Find out more about shipping options here.
Where do you ship to internationally?
Milligram ships around Australia and to over 45 counties, including the USA, UK and New Zealand. A full list of the countries we ship to follows:
Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Hong Kong/SAR/China, India, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Malta, Mexico, Moldova, Netherlands, New Zealand, Norway, Papua New Guinea, Phillipines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, South Korean, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, United Kingdom, United States, Vanuatu.
How long will it take for me to receive my order?
Milligram usually takes 2 business days to process your order, and then dispatch it. The amount of time it then take to get to you depends on what sort of postage you choose and your destination. TNT or Express Post is guaranteed next day delivery for a majority of Australians (sorry NT and WA, you sometimes have to wait an extra day). Standard Australia Post deliveries can take 3-10 days to arrive at their destination. In most cases, your order will ship within 2 business days of it being received and after it is paid in full. However, we ocassionally get super-busy during special occasions, sales and holidays which means you may have to wait a day or two longer than usual. Find out more about shipping options here.
Can I collect my order from your office if I'm in Melbourne?
Sorry, no, due to having such a busy warehouse, occupational health and safety concerns mean it's not safe to have customers visit our premises. If you need your order quickly, opt for Express Post or same day courier service available in Melbourne.
Can I track my order?
Each order we send out has a tracking number that is provided by Australia Post or the carrier you selected at checkout. You can check the progress of your order here for Australia Post or here for TNT. If your order hasn’t reached you in a timely manner, please check track your parcel with the appropriate carrier or get in touch with our customer service team and they’ll track it down for you. Please note that Australia Post Air Mail can not be tracked - if your order is of high value we suggest TNT for added peace of mind.
What payments do you accept?
Milligram accepts Credit Cards (Visa, Mastercard and AMEX), Paypal and bank deposit. If you opt to pay by bank deposit, we cannot ensure availability of stock or mail your order until payment has been received into our account. This usually adds another week to the process. Thus, if you want the fastest possible delivery, please pay via Credit Card or PayPal.
What are the costs for shipping methods?
Our shipping charges to Australian delivery addresses are $5.99 for standard delivery, although if you spend over $69 you receive FREE standard shipping. Express Post delivery is $14.90 - $19.90 based on destination (receive a quote in the cart when you put in your postcode) and for Melbourne we offer a same-day delivery service for $19.90.
What do the various Milligram order status descriptions mean?
'Processing' - Your order is being picked and packed, and will be shipped in the next 24-48 hours. (If your order shows as 'processing' for longer than a few days, please contact customer service.)
'Pending' - You've elected to pay via bank deposit and we are waiting for the funds to clear to our account.
'Complete' - Your order has been despatched and is on it's way to you. This does not mean it has been delivered, it may still be in transit. To track delivery, refer to your shipping confirmation email, where you'll find a tracking number for your parcel. For Australia Post deliveries, you can track your order at https://auspost.com.au/track.
Are items shipped together if I order multiple products?
In the majority of cases, items are shipped together when they are ordered together. Two exceptions are (a) if one items is out of stock, but we're expecting it in soon, we may ship the items that are available and (b) rolls of wrapping paper are shipped separately in a tube to avoid damage.
I just got my order and it's not exactly what I had in mind, what can I do?
Products purchased from Milligram automatically include our Simple 100-Day Return option (Refund or Exchange). This excludes sale and discount items as well as bulk purchases. If the item you ordered is not quite what you had in mind you can return it for an exchange or refund (exclusive of shipping costs) within 40 days of date of purchase. Find out more.
LOYALTY PROGRAM - FRIENDS FOR LIFE
What is Friends For Life?
Friends For Life is our beloved loyalty program (don't worry, you will still get the same benefits with Milligram). All you have to do is set up an account with Milligram and we'll take care of the rest. Over a series of ten purchases, you get some great benefits. On your 10th order, you get 10% off that order - and every future order!
My Friends For Life status isn't reflected in my new account - what do I do?
We recently upgraded our website to make shopping with Milligram even easier, this includes an improved and automated Friends For Life loyalty program! If you have purchased with us previously you should set up a new account and then send us an email to let us know – we'll apply the correct status to your account so that you won't miss out on your Friends For Life benefits. Find out more about Friends For Life here.
SALES & SPECIAL OFFERS
Does Milligram have a Sale section?
Milligram has a permanent sale section on the website, where you can save up to 50% on some items. This section is largely clearance items that we're discontinuing, so you can often nab a real bargain!
How can I be notified of sales and special offers?
We run a flash sale or great special offer at least monthly. To be notified of these sales, ensure you sign up to our email list.
MILLIGRAM FOR BUSINESS
Can I order my office stationery at a discount from Milligram?
Many of our products at Milligram are cheaper if you purchase multiples of them. We call this tier pricing and, if it's available for a product, you'll see the pricing tiers in the individual product page. Lower prices often start with a purchase of as little as three items. We also offer bulk and custom orders. Learn more about this on our corporate orders page.
MILLIGRAM BRANDS & OPERATION
How long has Milligram been operating?
Milligram first opened in 2006. We've had thousands of happy customers over this time. You might like to read some of their feedback here.
What are your ABN and details?
Milligram (Telegram Group Pty Ltd) ABN: 50 606 166 741
What do you do with my contact details?
How do I know if your products are authentic?
We guarantee all of the products sold on our site are original and authentic. Where possible we include any warranty and certificates with your order.
Where can I get more in-depth information about Milligram and the brands you stock?
We have a lot of information on our site, but if you want even more stationery updates and news, visit our Milligram Blog: Journal.
How are notebook pages calculated?
We measure notebooks by pages or sheets, i.e. when a notebook size specifies it contains 192 pages that is 96 sheets of paper.
Do you have gift vouchers?
We have eGift vouchers available for purchase year-round, in eight demonimations. You can buy these online and they're sent immediately via email. You can send direct to the gift recipient, or send it to yourself to print or forward to them at a later time. Gift vouchers are valid for 3 years from the date of purchase.
How do I reddeem an eGift Voucher?
Choose the iddtems you'd like and then go to the Cart. You can enter your eGift card number there for payment, and can also check the status and amount of credit on your eGift Card. You do not need to spend the entire card in a single transaction. If you spend over the eGift card amount, you can pay the difference on your own Credit Card.
I have a Coupon/Gift Voucher code that is no longer working — what do I do?
If your coupon code is no longer working, please let us know and we will reinstate your coupon code or gift voucher code.