An update from the team | Milligram
Since March, we've seen unprecedented volumes of online orders, and we're glad we've been able to help so many of you get through this tough period. We'll continue to provide the entertainment, experiences and opportunities to recharge that we all need right now, and we appreciate how patient you've been in waiting for your much-anticipated orders to arrive.
Because our warehouse is in Melbourne's west, we've been faced with some tough decisions. Current restrictions limit how many people can be on-site at any one time, so our dedicated warehouse staff are working their hardest to get your order out quickly despite the reduced capacity. This may mean that your order takes an extra few business days to start its journey to your door – we're trying to keep things flowing as smoothly as we can, but we wanted to be clear about the situation so we can all help each other get through this strange and challenging time.
Those same restrictions affect Australia Post too, who are also facing volumes like a second Christmas while having to carefully manage their staff. As a result, your order may take a little longer than usual to arrive. Rest assured that Australia Post is managing the situation, and orders are reaching the destinations safely, albeit after an extra few days in transit.
We've also temporarily suspended our same-day courier service while we ensure that we can provide a safe, contact-free delivery system that protects everyone involved as best we can.
With the days seeming like weeks, we understand that patience may be in short supply right now, and we appreciate you taking the extra effort to work with us as we endeavour to make this time as painless as possible.
We're looking forward to the day when we can re-open the doors and welcome you back to our stores at Melbourne Central, Doncaster, Highpoint and Carlton. And we're excited to introduce you to our new Chadstone store as soon as it's safe to do so. Keep up with news about stores opening and everything else Milligram by following us on Facebook and Instagram, or sign up to our newsletter.