CAREER OPPORTUNITIES — CURRENT VACANCIES  

Marketing & Communications Coordinator

- Exciting opportunity with a growing retailer Milligram
- Work with world-leading stationery, home and life brands
- Stylish Collingwood office
 
Milligram is one of the most exciting independent retail brands in Australia, with a small but expanding range of physical retails stores and dynamic online store, Milligram.com. Telegram Co is a large wholesaler of 30 leading international stationery and homewares brands (such as Moleskine, LAMY, Kinto & The School of Life).
 
This is a creative and exciting role for someone looking to take the next step in their marketing career. We're looking for a hands-on, marketing all-rounder who has a proven ability to deliver to deadlines. You're a go-getter, someone who can be trusted to drive a task to completion and has both the confidence to work autonomously and the social skills to work well with a team.
 
You'll report to the Head of Retail & Marketing and work alongside an in-house design and wider marketing team. You'll have a brand portfolio to manage and have a varied, exciting, demanding role. We're a growing business with lots of exciting opportunities on the horizon, with room to progress in this role over time.
 
Please ONLY take the time to apply if you meet the selection criteria, are ready to work very hard but also have a lot of fun!
 

Key Responsibilities:

With a range focused on leading, international design stationery and lifestyle products from across the globe, Milligram operates successful online stores including milligram.com and lamyshop.com.au and an expanding physical retail concept.
 
You will be a vital team member at Milligram by being our key customer service professional, assisting our valued customers with any questions or issues. Additionally, you will build your deep understanding of our range and help in sharing this knowledge via content development for our website.
 
Key Responsibilities:
  • Coordinate the marketing plan roll out for a portfolio of international brands across retail and wholesale
  • Creating content for a portfolio of brands – writing product descriptions, specifications & listing approximately 60 new products per month
  • Copywriting and project managing at least three marketing emails per week for eCommerce and wholesale websites
  • Roll out of in-store campaigns and creative - project management but also periodic implementation in store
  • Daily social media posting and responses, including writing a blog article weekly
  • Sending media releases and liaising with inbound media enquiries
  • Coordinate product and marketing support for any events / sponsorships / partnerships
  • Assist in performance reporting on campaigns and broader business

Selection Criteria::

  • Marketing, digital or communications qualification
  • 3-4 years marketing experience - retail marketing or eCommerce experience highly desirable.
  • A love of writing - exceptional written and spoken English (a copy-writing test will form part of the recruitment process)
  • Action oriented and ability to work to tight deadlines - example of events or agency experience would be a plus
  • A passion for design, stationery and homewares

Why you will love working with us?

We're a small but growing business with 10-year history, so you'll get to make a huge impact on the company as a whole. You will also be presented with a diverse and challenging range of tasks and experiences in the course of a normal day.

We offer a great work environment and our team is filled with talented, hard-working people. Although it is very fast-paced we also make time to relax and have fun.

In addition, all staff qualify for significant discounts across our range of design stationery and homewares.

Our dog friendly office is based in Collingwood, Melbourne. Occasional work at our retail stores for events will be required.

To apply:

Please apply with your resume and a cover letter addressing the key criteria and outlining why you think you're a good fit for this role via SEEK.

Customer Relations Advisor

- Provide expectational customer experience & web content support
- Share your passion for design and creativity
- Varied role in a great team
 
Are you passionate about delivering exceptional service to customers?  Do you enjoy working in a busy, varied role as part of a dedicated, hard-working team?  If so, we have a creative and challenging role for you that goes beyond the limitations of many of today's customer service opportunities.
 

Key Responsibilities:

With a range focused on leading, international design stationery and lifestyle products from across the globe, Milligram operates successful online stores including milligram.com and lamyshop.com.au and an expanding physical retail concept.
 
You will be a vital team member at Milligram by being our key customer service professional, assisting our valued customers with any questions or issues. Additionally, you will build your deep understanding of our range and help in sharing this knowledge via content development for our website.
 
In particular, you will:
  • Answer inbound queries via phone, email and social media
  • Resolve customer issues to the satisfaction of the customer within business expectations
  • Respond to customer online reviews
  • Provide proactive customer service by contacting customers via phone and email when needed
  • Service inbound 'business to business' sales enquiries
  • Regularly liaise with our warehouse and Milligram stores
  • Develop in-depth product knowledge of existing and new ranges, to enable you to act as an advisor and assist in writing product descriptions for the website

The successful applicant will bring:

  • Previous experience in a busy and varied customer service role where multitasking is the norm
  • A love of problem solving to help deliver great solutions to our customers
  • A passion for stationery and design ranges
  • Skills and confidence in written communications - copy writing experience preferred
  • A drive to go that extra mile
  • A love of work diversity
  • An ability to prioritise and juggle competing priorities
  • Confidence dealing with the full range of customer expectations
  • Ability to build great internal and external customer relationships
  • Sound general computer skills

Why you will love working with us

We're a small but growing business with 10-year history, so you'll get to make a huge impact on the company as a whole. You will also be presented with a diverse and challenging range of tasks and experiences in the course of a normal day.

We offer a great work environment and our team is filled with talented, hard-working people. Although it is very fast-paced we also make time to relax and have fun.

In addition, all staff qualify for significant discounts across our range of design stationery and homewares.

Our dog friendly office is based in Collingwood, Melbourne. Occasional work at our retail stores for events will be required.

To apply:

Please apply with your resume and a cover letter outlining why you think you're a good fit for this role via SEEK.